Return & Refund Policy
Return & Refund Policy
At Elvarixas, we aim to provide customers with a smooth and dependable shopping experience. If your purchase does not meet your expectations, please review the return and refund terms outlined below.
Order Cancellation
You may submit a cancellation request before your order has entered the processing or fulfillment stage.
If your cancellation request is accepted, the payment will be refunded to your original payment method.
Once an order has been processed, prepared for shipment, or shipped, cancellation may no longer be possible.
To request an order cancellation, please contact us as soon as possible:
Email:
service@elvarixas.com
Returns
Eligible items may be requested for return within 30 calendar days after delivery.
To be eligible for a return, the product should meet the following conditions:
- The item must be unused and remain in its original condition;
- Original packaging and included accessories should be provided where applicable;
- Proof of purchase or order confirmation must be available.
Please contact our customer support team before returning any product.
Returns sent without prior approval may not be processed.
How to Request a Return
To begin a return request, please contact our customer support team:
Email:
service@elvarixas.com
Please include the following information:
- Order number;
- Product name;
- Reason for the return request;
- Photos or videos of the product when necessary.
After reviewing your request, our team will provide the applicable return instructions.
Return Address
Please do not send returned items directly to our business registration address.
After your return request has been approved, our customer support team will provide the correct return address and detailed return instructions.
Return Shipping Costs
For returns based on personal preference, including situations such as:
- Selecting the wrong item;
- No longer wanting the product;
- Personal preference reasons;
the customer may be responsible for the return shipping costs.
For items received in the following situations:
- Damaged upon arrival;
- Defective;
- Incorrect item received;
- Significantly different from the product description;
we will review the issue and provide an appropriate solution, which may include replacement, refund, or return assistance without additional cost to the customer where applicable.
Refund Process
Once the returned item has been received and inspected, we will notify you of the refund status.
Approved refunds will be issued to the original payment method within:
5–10 business days after the returned item has been received and inspected.
Please note that the actual time for funds to appear in your account may depend on your payment provider, bank, or financial institution.
Delayed or Missing Refunds
If your refund has not appeared within the expected timeframe, please:
- Check your bank account or payment account again;
- Contact your payment provider for additional information;
- Contact our customer support team for further assistance.
Email:
service@elvarixas.com
Contact Information
For questions regarding returns, refunds, or order assistance, please contact us:
Brand Name:
Elvarixas
Legal Company Name:
Guangzhou Zhupu Technology Co., Ltd.
Customer Support Email:
service@elvarixas.com
Business Address:
Room B246, 504/F, No.1 Longkou West Road, Tianhe District, Guangzhou, Guangdong, China